Missouri Secretary of State
  • 07-Feb-2020 (CST)
  • Jefferson City, MO, USA
  • $4,832.00-$5,542.00 Monthly
  • Salary
  • Full Time

SOS IT Department is looking to an outstanding individual to come and manage our highly skilled Data Center team members.


An individual in this position provides supervision of staff and all daily activities of the network and infrastructure group, while providing comprehensive analysis and technical expertise on hardware software. This position will perform purchasing and planning for new and existing designs, and plan for systems life cycle maintenance on existing software and hardware within the data centers. This position will act as the first level approval for all upgrades, maintenance and new installations.  They will ensure they coordinate this with all other teams prior to seeking approval from upper management.  Security and High availability with the SOSDC hardware and software, is of the highest priority for the department. 

Citizens of Missouri count on our applications and publications for many needs such as Publications, Communications, Business Registration, Notary, Archive and Records Management, Administrative Rules, State Library, Securities, Elections and Voter Registration.


The general responsibilities of this position include, but are not limited to the following job functions.

  • Team Management
  • Manage daily activities of the Network and Infrastructure Services group
  • Manage the Data Center operations at multiple locations
  • Monitor and guide, staff efforts to provide first rate service to our customers while striving to maintain a two nines environment on availability; Plan, develop, and implements standard datacenter support processes and policies. Work closely with staff to analyze problems and to implement solutions.  Continually drive improvement in infrastructure and services.
  • Develop and maintain an On-Call schedule

Coordinate support staffs schedule to support a 24/7 production environment. Defines and enforces technical and functional standards, and maintains quality control in the delivery of data center services.  Develop check list for the teams to follow on all work conducted in the datacenter and other list for production roll outs to help ensure minimal outages due to being unprepared.

  • Vendor management

Manages procurement for the team, acts as primary contact for vendors for quotes for equipment, supplies, maintenance, support and stability.  Establishes priorities for deployment of equipment and systems. Track open issues for resolution and routinely reports on status, to management.

Job functions and general responsibilities:

The general responsibilities of this position include, but are not limited to the following job functions:

  • Communicate and coordinate work between the Network Services and Infrastructure Team and other IT team members
  • Oversee and operate the servers and network infrastructure
  • Support and administer directory functions to include Sites and Services, Users and Computers, DNS, DHCP, and Group Policy
  • Support and administer email functionality via MS Exchange
  • Plan, design, implement, manage and test disaster recovery and preparedness methodologies, sites, and hardware
  • Implement and administer system backup hardware, software, and processes
  • Identify and respond to indicators of potential network and server problems
  • Install, configure, and maintain Network and Infrastructure software applications
  • Maintain and enhance system security within SOS enterprise
  • Build and manage virtual servers
  • Provide implementation and support for SAN and storage administration
  • Participate in the development lifecycle including the analysis, design, testing & implementation of servers and related infrastructure
  • Ability to prioritize the severity of the support issue

Work Examples:

An individual in this position will be able to perform the following types of work tasks.  Duties include, but are not limited to, these examples.

  • Provide assistance and guidance for all IT teams
  • Prioritize, and confirm resolution of reported problems for systems in coordination with SOSDC team members
  • Develop and refine procedures for maximum reliability and high availability
  • Overseeing of the Data Center and its operations for the Secretary of State Information Technology infrastructure
  • Install and perform repairs to servers, racks, wiring, software, and peripheral equipment, following design or installation specifications
  • Monitor systems in a proactive approach to try and head off issues and then respond to all reported problems and remedial action taken and identify trends
  • Identify problem sources and resolve problems
  • Oversee the daily operations of the Data center
  • Work directly with vendors when needed on major hardware or software problems or defective products to vendors or technicians for service
  • Manage, deploy, and maintain a mixed server environment comprised of both physical and virtual servers
  • Coordinate and assist with the management of the backup systems of all servers and storage arrays by recommending procedures, upgrades, and enhancements
  • Prepare documentation for IT procedures, tasks, etc.
  • Other duties as assigned

What are we looking for?

  • Attention to details

Someone who notices when things are not correct and takes the initiative to fix it.  Someone who does it right the first time including the small things.

  • Results-oriented attitude

Works to complete all assignments and adjust when needed to keep that goal in mind.

  • Adaptability and flexibility 

Someone that does not mind stepping in when the on call person is unexpectedly unable to cover.

  • Commitment

Someone that comes on board committed to help and make a difference for our citizens.

  • Management skills

Someone who is willing to manage and lead by example. Has good communication skills and is able to delegate, while motivating their team.

Education and Experience:

  • Degree in Computer Science or closely related field from an accredited college, university, or technical training institute.
  • Minimum six years of experience with computer information technology systems.
  • Minimum two to three years of leadership experience


  • Thorough knowledge of computer hardware and software capabilities.
  • Thorough knowledge of computer operating systems.
  • Thorough knowledge of computer security systems and procedures.
  • Thorough knowledge of directory services.
  • Proficient in Microsoft Windows Server 2012/2016.
  • Proficient in Microsoft Active Directory.
  • Proficient in Microsoft Office.
  • Proficient in setting up print servers, administer queues and related
  • Proficient in desktop patching for enterprise wide systems

Skills and Abilities:

  • Exceptional customer support skills
  • Ability to communicate effectively
  • Ability to establish and maintain effective working relationships.
  • Ability to effectively lead and monitor work being done by the team.
  • Independence in performing work
  • Ability to generate a productive amount of high-quality work.
  • Logical approach to problem-solving and troubleshooting.
  • Ability to perform in-depth problem analysis.
  • Ability to multi-task concurrent projects, requests, and/or problems.
  • Ability to prepare and maintain standards, policies, procedures, guidelines and technical manuals.
  • Ability to grasp and use new technologies and tools.
  • Ability to troubleshoot and resolve routine hardware and software problems.
  • Ability to assign and coordinate team tasks.
  • Ability to lift and carry up to 40 lbs
  • Ability to climb stairs, step stools and ladders

Additional Experience preferred but not required:

  • Agile, Scrum experience
  • Lean Six Sigma experience for process improvement
  • Fast learner with the ability to get up to speed quickly


Missouri Secretary of State
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